International customers please email customer service team with any questions.
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FAQ

  • Q Product Certification & Compliance

    A
    Q: Are your torches certified for international markets (CE, ISO, AWS, etc.)?
     
    A: Yes. Our MIG/TIG/Plasma torches comply with CE, ISO 9001:2015, and AWS standards. Plasma models also meet RoHS directives for hazardous substance restrictions. Certificates are available upon request.

  • Q Quality & Durability

    A
    Q: How do you ensure consistent quality across production batches?
     
    A: We implement a 5-stage QC process: raw material spectrometry, robotic assembly tolerance checks (±0.05mm), 24-hour thermal stress testing, arc stability validation, and final ISO-compliant packaging audits. We has professional quality inspectors who conduct inspections during the processing and before the shipment of finished products to ensure that the products you receive are fully customized according to your requirements.

  • Q Customization

    A
    Q: Can you provide OEM branding or custom packaging?
     
    A: Yes, we support customized services. We offer: laser-engraved logos on torch handles, custom color packaging. We can package according to your requirements, and we also have regular neutral packaging or color box packaging. Please provide us with your design drawings, Ai or PDF files, or mail us your samples, and we will provide a quotation based on the drawings and samples. 
     

  • Q Free Sample

    A Q: Can I have a sample for testing?

    A: Yes, we can support samples.

  • Q MOQ

    A Q: What is the minimum order quantity for your welding gun products?

    A: Minimum order quantity of our welding torch is 10 pieces.

  • Q Shipping & Logistics

    A
    Q: What’s your lead time for bulk orders?
     
    A: Standard lead time: By air, the shipping time is about 7 to 10 days by express, such as DHL, FedEx, UPS. By Sea, it is about 25 to 30 days. By railway transportation is about 40 to 50 days. 
    Please tell us your address then we will offer you the best shipping cost. 

  • Q Market Competitiveness

    A
    Q: What’s your MOQ for distributors?
     
    A: MOQ starts at 50 units per model,  custom quotes for 500+ units.

  • Q Control Quality

    A Q: How does your factory control quality?

    A: We provide various certifications and inspection reports, support third-party inspections, and ensure that all our products undergo strict quality checks before shipment.

  • Q Technical Compatibility

    A
    Q: Do you offer water-cooled torches for high-amperage applications?
     
    A: Yes. Our TIG WP-20 Water-Cooled Torch handles up to 250A, while Plasma supports continuous cutting with built-in thermal overload protection.

  • Q Warranty & After-Sales Support

    A Q: What’s your warranty policy for defective products? How do you handle technical support or repairs in our region?

    A: We provide a 12-month warranty covering manufacturing defects. Consumables (tips, nozzles) have a 3-month warranty. Proof of purchase and defect documentation are required. We offer:  24/7 Online Troubleshooting Guides (video tutorials, PDF manuals) .
     

  • Q Factory Visit

    A Q: Can I have a visit to your factory before the order?

    A: Sure, you are very welcome to visit our factory. Our factory has 45,000㎡ area with more than 200 workers here. We are over 15 years for welding products.

  • Q Welding Products Catalog

    A Q: May I ask if you can provide a catalog of welding products?

    A: Yes. We can      prov ide  MIG welding torch, TIG  welding  torch , plasma cutting torch brochure .  Please check our catalog for details and feel free to communicate if you have any questions.

  • Q Contact Us

    A Q: How can I contact you?

    A: We offer 24-hour service. Email: service2@czinwelt.com  WhatsApp: +86-17315080879

  • Q Industry Trends

    A
    Q: Do you offer torches for automated welding/cutting systems?

    A: Yes. We offer robotic welding torch & cnc plasma cutting torch.

Contact Us

E-mail: service2@czinwelt.com
Whatsapp: +86-17315080879
Address: D819 Creative Industry Park, 
Changzhou, Jiangsu, China

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